“If you want to take your Customer Success game to the next level and retain your customers better, faster and smarter, then
I want to help you”
From Customer Service Rep to Head of Customer Success to founder of Unify Success , after iterating and testing for over 10 years, I know what works and what doesn’t.
As the first Customer Success hire, I saw an opportunity to start from a blank canvas and created a customer-focused, process-driven, and metric-oriented team in a SaaS company.
The steps I took resulted in increased customer retention, engagement and loyalty. Customers renewed their subscriptions, expanded their accounts and became loyal advocates of our product.
I believe in rolling up my sleeves and getting things done.
Sometimes it doesn’t work out the first time round, but that’s ok! It is important to document what you did, test it, tweak it and try again until you find what works.
Now, I am eager to share my knowledge and expertise with other SMB’s in the SaaS space to not only drive revenue and business growth, but to also make you, and your customers, happy.
I’m a people person. Starting out as a part-time waitress at the age of 14, I quickly realized that the restaurant experience wasn’t just about the food. It was about the entire experience. Will Guidera calls this Unreasonable hospitality and while I didn’t know it then, I know it now.
It’s all about giving people more than they could ever expect.
Caring more and trying harder.
Being present and Leaving them with a memory.
In Customer Success terms, that’s what we call going the extra mile.
I believe in rolling up my sleeves and getting things done. Sometimes it doesn’t work out the first time round, but that’s ok! It is important to document what you did, test it, tweak it and try again until you find what works.
Now, I am eager to share my knowledge and expertise with other SMB’s in the SaaS space to not only drive revenue and business growth, but to also make you, and your customers, happy.
Reduced churn to below:
Raised overall customer engagement by:
Increased customer retention to above:
Increase in online review in one year to:
The customer ALWAYS comes first. We strive to understand our customers’ business goals and to help make them a reality.
We are honest, friendly and approachable. Our pragmatic approach to solving problems has kickstarted and advanced many solutions to challenges and obstacles.
We dig deeper - past the “what” and “how” to the “why”. Only in truly understanding the “why” can we see the bigger picture and strive towards it with the customer.
We truly care about our customers. Everything that we do comes from a place of helping our customers achieve their business outcomes and goals.
We take responsibility for our actions and strive towards getting the best possible results. We stand by doing the right thing, no matter the consequences.
Maybe you’re a SaaS business owner or CEO who knows that in order to grow and scale your business, you need a solid Customer Success team dedicated to helping your customers achieve their business outcomes. Or maybe you’re the manager of a Customer Success team who wants to empower your team to think about Customer Success differently and implement key processes and playbooks that actually work. Or maybe you’re a Customer Success professional who wants to sharpen your skills and fast track your career in Customer Success.
If so, you’ve come to the right place.
